Terms & conditions

Terms and Conditions

Last Updated: October 21, 2026

Welcome to Southaven Auto Transports Group. These Terms and Conditions govern your access to and use of our website, southavenautotransportgroup.com, and the information and services made available through it.

By accessing this website, submitting a quote request, or using our services, you acknowledge that you have read these terms. Any transportation booking is also subject to the specific agreement and terms provided for that shipment.

1. Website Use

You agree to use this website for lawful purposes and in a manner that does not interfere with its operation or another person’s use of it.

You must not attempt to gain unauthorized access to the website, introduce malicious software, misuse contact forms, or submit false or misleading information.

We may update website content, correct errors, or change website features when necessary.

2. Services

Southaven Auto Transports Group provides information about vehicle transportation services, which may include:

  • Open Car Transport
  • Enclosed Car Transport
  • Door-to-Door Auto Transport
  • State-to-State Auto Transport

Actual service availability depends on the vehicle, route, carrier availability, pickup and delivery access, scheduling, and the terms agreed upon for the shipment.

A description on this website is not, by itself, a guarantee that a particular service is available for every vehicle or destination.

3. Quotes and Pricing

Quotes are based on the information provided by the customer and the transportation requirements understood at the time of quoting.

Pricing may be affected by route distance, vehicle size and condition, transport type, carrier availability, timing, access restrictions, and other relevant circumstances.

Any applicable deposit, payment schedule, cancellation fee, additional charge, or refund condition must be disclosed through the applicable booking terms.

A quote request does not automatically constitute a confirmed booking. Customers should review the written quote and shipment agreement before authorizing transportation.

4. Booking and Scheduling

Customers are responsible for providing accurate pickup and delivery addresses, contact information, vehicle details, and requested dates.

Pickup and delivery dates or windows are estimates unless a written agreement expressly states otherwise. Delays may arise from weather, traffic, mechanical problems, road restrictions, carrier availability, or other circumstances beyond reasonable control.

We will communicate material scheduling information in accordance with the applicable service arrangement.

5. Customer Responsibilities

Before pickup, customers must:

  • Provide accurate information about the vehicle and its condition.
  • Disclose mechanical issues, modifications, non-operational status, and special loading requirements.
  • Remove personal belongings unless their transportation has been expressly authorized.
  • Prepare the vehicle according to the carrier’s instructions.
  • Make the vehicle and keys available at the agreed time and location.
  • Ensure that an authorized person is available when required for inspection, pickup, or delivery.

Customers should document the vehicle’s condition before transportation and retain copies of inspection records.

6. Vehicle Inspection and Delivery

The vehicle may be inspected at pickup and delivery, with its visible condition recorded in a bill of lading or similar transportation document.

Customers should review the inspection report and retain a copy. Any apparent damage or discrepancy should be documented promptly and reported according to the carrier’s claims procedures and applicable deadlines.

Signing a delivery document may have legal or contractual consequences. Customers should read it carefully and record any visible concerns before signing, as permitted by the applicable process.

7. Insurance and Liability

Insurance coverage, exclusions, deductibles, liability limits, and claims procedures depend on the applicable carrier, contract, and law.

Customers should request and review the relevant coverage information before shipment. Website descriptions do not establish a specific amount of coverage or guarantee reimbursement for every type of loss.

Nothing in these terms is intended to exclude liability where such exclusion is prohibited by law or to waive rights that cannot lawfully be waived.

8. Cancellations, Changes, and Refunds

Cancellation and refund rights depend on the applicable booking agreement and the stage of the transportation arrangement.

Customers should contact us as soon as possible to request a cancellation, address change, date change, or other modification.

Any cancellation charge, refund eligibility, payment obligation, or carrier-related expense must be determined under the terms applicable to that booking and relevant law.

9. Website Content and Intellectual Property

Unless otherwise stated, website text, design elements, branding, graphics, and other original content are owned by or used with permission by the applicable rights holder.

You may view the website for personal or legitimate business purposes. You may not reproduce, distribute, modify, or commercially exploit protected content without appropriate authorization, except where permitted by law.

Third-party trademarks and references remain the property of their respective owners.

10. Third-Party Services and Links

Our website may contain links to third-party websites or services. We do not control every third-party website and are not responsible for its content, policies, security, or availability.

Visiting a third-party website is at your own discretion. Review its applicable terms and privacy policy before providing information or completing a transaction.

11. Disclaimer

Website content is provided for general informational purposes. Although we aim to keep information accurate and useful, we do not guarantee that every page is complete, current, error-free, or suitable for every customer’s circumstances.

Service descriptions and general estimates do not replace the written terms of an individual shipment.

12. Limitation of Liability

To the extent permitted by applicable law, liability arising from the use of this website is limited to losses that are legally attributable to the relevant party and subject to any applicable contractual terms.

Nothing in these terms excludes liability for fraud, intentional misconduct, or other liability that cannot lawfully be excluded or limited. These website terms do not override mandatory transportation laws or an applicable shipment agreement.

13. Privacy

Information submitted through our website may be handled as described in our Privacy Policy. By submitting information, you acknowledge that it will be processed as necessary to respond to your request, subject to applicable law and the disclosures provided at collection.

14. Changes to These Terms

We may revise these Terms and Conditions from time to time. The updated version will be published on this page with a revised date.

Changes apply as permitted by law. The terms governing an existing shipment remain subject to its applicable agreement and mandatory legal requirements.

15. Governing Law

These terms are subject to applicable federal and state laws. Any choice of governing law, venue, or dispute-resolution process for a particular transaction must be determined consistently with applicable law and the relevant agreement.

16. Contact Information

For questions about these Terms and Conditions, contact:

Southaven Auto Transports Group

1291 Main St, Southaven, MS 38671, USA

Phone: (662) 445-5250

Website: http://southavenautotransportgroup.com